generative-ai

After years of underwhelming chatbot experiences, AI-powered conversational commerce is finally delivering on its promise. Here's what's changed, and what the numbers actually say.

Tilt launched Snap in April 2026, an AI feature that creates product listings from live video in under a second. Early testing shows a 47% uplift in sell-through rate. The mechanism is less glamorous than it sounds, and more interesting than the headline suggests.

Accio Work, launched by Alibaba International on 23 March 2026, is an enterprise AI agent platform built specifically for SMEs. No-code, multi-agent, and claiming to build an online store in 30 minutes. The adoption rate is real. What it actually means for smaller UK businesses is a more interesting question.

AI-generated product content is now standard for large catalogues. The tooling works. The quality variance is the problem nobody planned for, and on a 50,000-SKU catalogue, even a 1% error rate is 500 wrong product descriptions.

On 14 October 2025, Walmart announced a partnership with OpenAI, giving US customers the ability to shop through ChatGPT. The headlines covered the integration. Five months later, the integration was gone. The real story had only just begun.

The Leaders Connected relaunch brought together Anna Barsby from Tessiant and Kevin Evans from Rosslyn for an evening of candid fireside conversation about data, AI, and organisational reality in the North of England. Organised by Jody Marks and Grant Spencer, it was the kind of event the Northern tech community does quietly well.

Manchester Tech Festival 2025 ran from 23 September to 2 October. The core conference was at Victoria Baths on the 24th and 25th. The dedicated AI conference followed on 1 October at DiSH MCR. A year on from the 2024 festival, the AI conversation has moved significantly. Not everywhere in the same direction.

Enterprise retailers are pulling ahead on AI. Mid-market and smaller operators are struggling with the gap between the promise and what they can actually build with. UK research puts a specific number on it: 77% admit their AI initiatives are falling short.

In May 2025, Klarna's CEO admitted they'd pushed AI-driven job cuts too far and began rehiring human agents. The story got covered as a cautionary tale. It's more useful than that — and more instructive about what actually went wrong.

The word 'agentic' is now applied to almost everything with a language model in it. Here's a working definition based on how the technology actually functions, and a clearer view of what's in production versus what's still mostly demos.

A year ago the question was whether to run pilots. Now it's what to put into production. That shift sounds small. It isn't.

Manchester Tech Festival ran from 28 October to 8 November 2024, with the main conference at Victoria Baths and a dedicated AI Conference on 31 October at Friends Meeting House. If you want to know how the Northern tech community is genuinely engaging with AI, rather than performing enthusiasm at it, it was worth attending.

eCommerce Expo 2024 at ExCeL London was dominated by AI but defined by something rarer. A room full of UK retailers willing to say, publicly, that they didn't know what to do with it yet. That candour was the most useful thing about it.

Shopify's AI assistant is in gradual rollout to thousands of stores. The democratisation story is real. But what does it actually mean in practice for a small UK retailer, and where does it stop?

OpenAI's new model processes text, audio, and images natively in a single pass. The voice demos got all the coverage. The more interesting story for retail is narrower and more actionable.

RTS 2024 brought the UK retail technology industry together at Olympia London for two days. The AI conversation dominated — but the gap between what enterprise retailers were describing on stage and what the mid-market majority could realistically deploy was the more interesting story.

Manchester Digital's Ecommerce Conference 2024 filled a room at No.1 Circle Square with Northern practitioners rather than vendors. The AI conversation that followed was more honest for it.

When Klarna revealed its AI assistant had handled 2.3 million customer conversations in a single month, the industry took notice. The story behind the numbers is worth examining carefully.

Reading the coverage out of New York in January 2024, one thing was clear: generative AI had stopped being a theme at retail's biggest annual gathering and had become the whole conversation.